Frequently asked questions
Do you accept returns or exchanges?
Because each journal is handcrafted specifically for its release, all sales are final and we’re unable to accept returns or exchanges.
Please note that full-grain vegetable-tanned leather naturally carries unique markings, creases, and tonal variations. These characteristics are part of the hide’s authenticity and are disclosed in each listing.
That said, your experience matters deeply to us. If your order arrives with an issue, please reach out within 7 days of delivery and we’ll gladly review it and make it right.
What kind of leather do you use?
We use full-grain, vegetable-tanned leather selected for its strength, character, and ability to age beautifully. Our hides are sourced from heritage tanneries that honor time-tested, responsible methods of tanning.
Left untreated, the leather deepens and softens with use, developing a patina unique to you.
How are the notebooks made?
Each piece is cut, assembled, and finished by hand in small batches. We do not mass produce, and we do not outsource production.
What inserts fit inside?
Our notebooks are designed to fit standard insert sizes (A6, Passport, etc.). We recommend measuring your preferred inserts before purchasing to ensure compatibility.
Our Trifold Traveler’s Notebooks measure approximately 6.3” long by 4.3” wide when closed.
How should I care for my notebook?
Crafted from full-grain, vegetable-tanned leather, your journal will naturally soften and deepen in tone as it develops a rich patina over time.
To preserve its beauty:
- Keep dry and avoid prolonged sun exposure
- If wet, allow to air dry naturally. Never apply heat
- Avoid cleaning with water; wipe gently with a dry, soft cloth only
- Condition sparingly, only when the leather feels dry
Use a light, neutral conditioner made primarily with beeswax or plant-based waxes (such as carnauba). Products with minimal oils and a wax-forward formula are best.
Avoid mink oil, neatsfoot oil, heavy oil-based conditioners, silicone sprays, and petroleum-based products, as these may darken the leather or cause dye transfer.
Always spot test in a discreet area before full application.
Natural marks and scuffs are part of the leather’s character.
Do you offer custom orders or personalization?
At this time, we do not offer customizations or made-to-order pieces. Each drop is thoughtfully designed and produced in limited quantities as listed.
As a growing studio, expanding into customization is something we hope to offer in the future. Your voice truly matters to us. if there’s a particular style, leather, or detail you’d love to see in an upcoming release, we encourage you to share your thoughts on our social pages.
We prioritize future drops based on what our community is most excited about.
Shipping
Do you ship within the United States?
Yes, we currently ship within the U.S. Shipping timelines vary depending on your selected method and location.
Please ensure your address is entered correctly at checkout, as we are unable to make changes once an order has been processed.
What if I entered the wrong address?
Please double-check your shipping information before placing your order. If an incorrect address is entered, we are not responsible for packages sent to the address provided at checkout.
If you notice an error immediately after placing your order, contact us as soon as possible and we will do our best to update it before shipment.
Please contact us through our contact form, or an email to support@inkbetweenus.com.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you ship internationally?
International shipping is not currently available.
As our studio continues to expand, we hope to introduce global shipping in upcoming releases.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
If you are unable to find the answer you are looking for, please reach out through our contact form or email us directly at support@inkbetweenus.com. We will gladly assist you.